Privacy policy
Last Updated: June 27, 2026
At NineLabs, we prioritize your privacy above all else. This comprehensive document provides a detailed overview of our practices concerning the collection, utilization, and protection of your personal information. We are committed to ensuring that your data is handled with the utmost care and transparency, and we believe it is essential for you to understand how we manage your information.
Information we collect
Name, email, company name, and phone number when you contact us or book a call
Business and operational information you share during project discovery
Communication records like emails and meeting notes
Technical data such as IP address, browser type, and pages visited
Cookies and similar tracking technologies
How we use it
We use your information to respond to inquiries, scope and deliver projects, send updates and invoices, improve our website, and meet legal obligations. We never sell your personal information.
How we share it
We share data only with trusted service providers (hosting, analytics, payment processing) and AI model providers needed to deliver our services — all under confidentiality obligations. We don't use one client's data to train models for another client without written consent. We may disclose information if legally required.
Data retention
We keep information only as long as necessary for the purposes above, or as required by your service agreement. Project data is deleted or returned after an engagement ends, unless otherwise agreed.
Cookies
Our website uses cookies to enhance your experience and improve functionality. You can manage or disable these cookies anytime through your browser settings, ensuring your preferences are respected.
Security
We take reasonable technical and organizational measures to protect your data. However, it’s crucial to understand that no system can provide absolute security against every potential threat.
Your rights
Depending on your location, you may request access to, correction of, or deletion of your data, object to certain processing, or request a portable copy. Contact us at privacy@ninelabs.ai to exercise these rights.
International transfers
If you find yourself situated beyond the geographical boundaries where our servers or service providers function, please be aware that your data might be transferred internationally. Rest assured, we implement appropriate safeguards to protect your information during this process.
Children's privacy
Our services aren't directed at anyone under 18, and we don't knowingly collect data from minors.
Changes to this policy
We may update this policy periodically. Continued use of our services after changes means you accept the updated terms.
Contact
Questions about this policy? Reach us at privacy@ninelabs.ai.